bije99's Privacy Policy
Your personal information is completely safe with us — we ensure your privacy through SSL encryption and strict data protection practices.
Introduction and Scope
This Privacy Policy ("Policy") describes in detail how personal information of individuals ("User" or "you") who use the bije99 platform and all its related services ("Services") is collected, processed, stored, and protected.
By using our Services through the bije99 website, mobile application, or any other digital channel, you agree to the terms described in this Policy. If you do not agree with this Policy, please refrain from using our Services.
We may update this Policy from time to time. We will notify you appropriately of any significant changes. Continued use of the Services after any changes will be taken as your acceptance of the updated Policy.
What Information We Collect
2.1 Information You Provide Directly
Information you provide yourself during account registration and use of the Services may include:
- Full name, date of birth, and nationality
- Mobile number and email address
- Postal address and residential details
- National ID number or other government-issued identity document details (for identity verification purposes)
- bKash, Nagad, Rocket, or Upay account details for financial transactions
- Any information provided during customer service communications
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device identification details
- Browser type, operating system, and device type
- Date and time of login and logout from the Services
- Pages visited, gaming activity, and session duration
- Data collected through cookies and similar tracking technologies
- Referral source and browsing patterns
2.3 Information Received from Third Parties
In some cases we may also receive information from third-party sources, such as:
- Identity and age verification service providers
- Fraud prevention and compliance services
- Payment processing companies
- Analytics and marketing partners (aggregated, anonymised data only)
Purpose of Using Information
bije99 uses your personal information for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Completing the registration process and keeping your account active
- Processing deposits, withdrawals, and other financial transactions
- Managing bonuses, promotions, and VIP benefits
- Providing gaming services without interruption
3.2 Identity and Age Verification
Our Services are for individuals aged 21 and above only. We verify the age and identity of every user to comply with regulatory obligations. Your personal identity document details may be used in this process.
3.3 Security and Fraud Prevention
- Protecting accounts from unauthorised access
- Detecting suspicious transactions and fraudulent activity
- Complying with anti-money laundering (AML) and know your customer (KYC) policies
- Ensuring the overall security of the platform
3.4 Communication and Customer Support
- Sending important notifications related to your account
- Sending transaction confirmations and receipts
- Providing support via live chat and email
- Sending promotional communications with your consent
3.5 Service Improvement and Analytics
We use aggregated and anonymised data to analyse user experience, improve platform performance, and develop new features.
Important: We never sell your personal information to third parties or rent it out for direct advertising purposes.
Information Sharing and Disclosure
bije99 may share your information in specific circumstances and with specific parties. These circumstances are described in detail below:
4.1 Service Provider Partners
We work with trusted third-party service providers who assist in operating our Services, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification companies, and technology service providers. These companies are contractually bound to use your information only for the specified purpose.
4.2 Legal Obligations
We may be legally required to disclose information pursuant to a valid order from a competent court or government authority. In such cases we will provide only the information requested and will attempt to notify you where applicable.
4.3 Business Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant party. We will notify you in a timely manner before such a change takes place.
4.4 With Your Consent
Before sharing information for any purpose beyond those mentioned above, we will always obtain your explicit consent.
Cookies and Tracking Technologies
bije99 uses cookies and similar technologies to improve your browsing experience and ensure the quality of the Services.
5.1 Types of Cookies
- Essential cookies: Required for the core operation of the Services, such as maintaining login sessions. These cannot be disabled.
- Functional cookies: Used to remember your preferences and settings, such as language selection.
- Analytics cookies: Help improve the Services by analysing site usage patterns.
- Marketing cookies: May be used to show relevant advertisements and promotions based on your interests.
5.2 Cookie Controls
You can disable cookies other than essential ones by changing your browser settings. Please note that disabling cookies may limit some features of the Services.
Data Retention and Security
6.1 Retention Period
We retain your personal information only for as long as necessary. Generally:
- Account-related information for as long as the account is active and thereafter for a period determined by legal obligations
- Financial transaction records for a period determined by applicable law
- Customer service communication records for up to three years
- Analytics data for a maximum of two years (in anonymised form)
6.2 Data Security Measures
bije99 has put in place industry-standard technical and administrative measures to protect your information:
- Data transfers secured through 256-bit SSL/TLS encryption
- Encryption of stored data and secure database management
- Access controls — only authorised personnel have access to information
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) support
Security notice: Never share your password or account details with anyone. No representative of bije99 will ever ask for your password.
Your Rights and Controls
You have the following rights regarding your personal information. Contact us to exercise these rights.
7.1 Right of Access
You may request a copy of the personal information we hold about you. We will respond within 30 days of receiving the request.
7.2 Right to Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected or updated.
7.3 Right to Erasure
Subject to legal obligations, you may request the deletion of your personal information. Please note that even after account closure, some information may be retained for a set period as required by law.
7.4 Right to Object to Processing
In certain cases you may object to or request the restriction of the processing of your information, particularly in relation to marketing communications.
7.5 Data Portability
You may request to receive your information in a standard, machine-readable format.
7.6 Withdrawal of Consent
You may withdraw consent given for promotional communications at any time. However, it is not possible to withdraw consent for the processing of information that is necessary for operating the Services.
To exercise any of the above rights, contact us via live chat or email: [email protected]
Protection of Minors
bije99's Services are for individuals aged 21 and above only. We do not knowingly collect or process information from minors under any circumstances.
Age is verified during the registration process. If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.
If you believe a minor is using our platform, please notify us immediately at [email protected]
Third-Party Services
Our platform may include third-party services such as game software providers (e.g. PG Soft, Pragmatic Play, JILI, Spribe) and payment providers (bKash, Nagad, Rocket, Upay).
These third parties have their own privacy policies and their policies will apply when you use their services. We are not responsible for the data practices of third parties, but we only work with trusted and secure partners.
Policy Changes and Contact
10.1 Policy Updates
bije99 reserves the right to update this Privacy Policy from time to time. In the event of any significant change, we will notify you in the following ways:
- Displaying a clear notice on the platform
- Sending a summary of the changes to your registered email
- Updating the "Last updated" date at the top of the Policy
10.2 Contact
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
- Live Chat: Direct support in Bengali, 7 days a week, 24 hours a day
- Email: [email protected]
We will try to respond to your request or complaint within 30 business days of receipt.
This privacy policy was last updated in January 2026. Please also read our Terms and Conditions and Responsible Gaming policy.